Refund policy

Purchases processed by Paddle

Paddle is the merchant of record for PhraseStow purchases and handles refund requests under the Paddle refund policy in effect at the time of the transaction. Requests are assessed by Paddle, and applicable consumer rights depend on the buyer’s location and circumstances.

How to request a refund

Visit Paddle Buyer Support or use the manage-transaction link in the purchase confirmation email. Have the order details and purchasing email address available.

Current Paddle policy summary

Paddle’s published policy says transactions are generally non-refundable unless applicable law requires otherwise. Paddle may consider a discretionary refund request made within 14 days of the transaction, but submitting a request does not guarantee approval. Fraud, refund abuse or manipulative behaviour may make a request ineligible. Mandatory rights for products that are faulty, not as described or not fit for purpose are not limited by this summary.

For digital content, withdrawal rights can be affected once downloading, activation or use begins after the buyer has agreed to immediate supply. Regional consumer protections may provide additional rights. If Paddle issues a refund, access to the product may end.

Read the complete Paddle refund policy before purchasing or requesting a refund.

Try before purchasing

Users are encouraged to test the free version on their intended Windows computers and with the applications they plan to use before purchasing. This recommendation does not remove mandatory statutory rights.

Solubli support for PhraseStow

For product assistance, email phrasestow.inquiries@proton.me. Refund requests should be submitted to Paddle.